> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.crowdreply.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to cancel a subscription?

If you'd like to cancel your paid subscription, you can do it directly from your account settings. Here's how.
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#### How to cancel

1. Go to [Account Settings](https://crowdreply.io/dashboard?settings=billing)
2. Go to **Payment & Billing** → **Billing**
3. On the **Subscription** summary card, click the **three-dot menu** (⋮)
4. Select **Cancel Subscription**
5. A confirmation dialog will appear
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#### The confirmation dialog

The dialog will show:

**"Are you sure you want to cancel your [Plan] subscription?"**

**Immediate changes:**
* Your per task rates will revert to Starter rates (if you're on higher plans)

**Until the end of your billing period:**
* Your prompts, keywords, team seats, and other features will remain active
* After this date, your subscription will be fully cancelled

![](https://storage.crisp.chat/users/helpdesk/website/-/c/2/0/0/c200ede911846000/screenshot-2026-03-23-at-42902_164uc4o.png)
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#### What happens after you cancel

* **Your subscription stays active until the end of your current billing period.** You don't lose access immediately and all features continue working until the period end date shown in the confirmation dialog.
* **Credit rates change immediately** — Your per-task credit rates revert to Starter plan rates upon cancellation.
* **Unused credits are kept** — Any remaining credits in your balance stay there and never expire. You can use them if you resubscribe later.
* **Your data is preserved** — All your AI visibility data, citations, mentions, tasks, and engagement history are kept.
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#### Can I resubscribe after cancelling?

Yes. After cancellation, while still within your billing period, the three-dot menu on your Subscription card will show a **Resubscribe** option. You can also subscribe to any plan at any time from the Billing page.
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#### Downgrading instead of cancelling

If you're on Growth or Enterprise and want to reduce costs without cancelling entirely, click on the 'Explore Plans' button where you can **Downgrade** to a lower plan.
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#### Looking to cancel a free trial instead?

If you're on the 7-day free trial, the process is slightly different. See our article on [How to cancel your free trial?](https://crowdreply.crisp.help/en/article/how-to-cancel-your-free-trial-1az4u1b/)