> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.crowdreply.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to cancel your free trial?

If you're on CrowdReply's 7-day free trial and want to cancel before it converts to a paid subscription, here's how.
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#### How to cancel

1. Go to **Settings** by clicking the gear icon in your dashboard
2. Select **Billing** from the sidebar (or go directly to [Billing](https://crowdreply.io/billing))
3. On the **Subscription Summary Card**, you'll see your trial status and when it ends (e.g., "Trial ends on: March 23, 2026")
4. Click the **three-dot menu** (⋮) next to "Explore Plans"
5. Click **"Cancel Trial"**
6. A confirmation dialog will appear asking if you're sure

![](https://storage.crisp.chat/users/helpdesk/website/-/c/2/0/0/c200ede911846000/image_147dsgo.png)
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#### What happens after you cancel

* **Cancellation is immediate** — Unlike paid subscriptions, the free trial ends right away when you cancel. There's no remaining trial period.
* **Your data is preserved** — Any AI visibility data, citations, mentions, and tasks from your trial period are kept. You can access them again if you subscribe later.
* **Tracking is paused** — CrowdReply stops tracking your prompts, citations, keywords, and mentions until you subscribe to a paid plan.
* **You can subscribe anytime** — After cancelling, you can subscribe to a paid plan (Starter, Growth, or Enterprise) at any time from the [Billing](https://crowdreply.io/billing) page. Your existing data and configuration will be restored.
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#### Will I be charged?
No. If you cancel during the 7-day free trial, **you will not be charged**. 
The trial is completely free. Billing only starts if the trial expires without cancellation and converts to a paid subscription.
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#### Can I restart a free trial?

No. The free trial is a one-time offer per account. Once used (whether completed or cancelled early), it cannot be restarted. 

However, you can subscribe to any paid plan at any time.