> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.crowdreply.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to use CrowdReply as an agency

If you're a marketing agency, SEO agency, or digital agency managing multiple clients, CrowdReply gives you a scalable system for delivering AI visibility and Reddit engagement results across your portfolio.

Here's how to use CrowdReply's three pillars to run an efficient, results-driven operation for your clients.
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#### The opportunity for agencies

AI visibility is becoming a service clients actively seek. When a client's competitors show up in ChatGPT recommendations and they don't, it's a tangible problem you can solve. CrowdReply lets you offer this as a service:

* **AI Search Tracking** — Show clients exactly where they stand vs. competitors in AI answers
* **Social Listening** — Monitor relevant conversations across all client industries
* **Reddit Engagement** — Scale engagement across multiple brands without managing individual Reddit accounts

The data from CrowdReply's [Overview](https://crowdreply.io/overview) dashboard gives you clear reporting metrics: visibility score, competitor ranking, citation coverage, share of voice, all measurable, all trackable over time.
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#### AI Search Tracking for agencies

Set up each client as a separate **brand** in CrowdReply. Each brand gets its own prompts, competitor tracking, and visibility data.

**How to organize prompts per client:**
* Add prompts specific to each client's industry and target keywords
* Include their main competitors in the competitor configuration
* Track both category-level prompts ("best CRM software") and branded prompts ("Is [client name] good?")

**Example prompt setup for a SaaS client:**
* "Best [client's category] software for [use case]"
* "[Client] vs [Competitor A]"
* "Alternative to [Competitor B]"
* "What [category] tool do you recommend?"
* "[Client's category] for small businesses"

**Example prompt setup for an e-commerce client:**
* "Best [product type] brands"
* "Where to buy [product type] online"
* "[Client brand] reviews"
* "Is [Client brand] worth it?"

**Reporting to clients:**
The [Overview](https://crowdreply.io/overview) dashboard is your client reporting tool:
* **Visibility Score trend** — Show month-over-month improvement
* **Competitor rankings** — Show the client how they compare to named competitors
* **Share of Voice** — Demonstrate growing dominance in AI conversations
* **Citation Coverage** — Track progress in getting cited by AI models
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#### Social Listening for agencies

Use [Keyword Tracking](https://crowdreply.io/keyword-tracking) to monitor each client's space.

**How to set up keywords across clients:**
* Each client brand should have keywords covering: brand name, competitors, product category, and problem-based queries
* Distribute your keyword allocation: if you're on Growth (75 keywords), allocate ~15-17 per client for 3 clients
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#### Engagement Engine for agencies

The engagement engine scales across clients. Each task is associated with the brand/project it belongs to, so engagement stays organized.

**Scaling engagement across clients:**
* Set a weekly engagement cadence per client (e.g., 5 comments per client per week)
* Prioritize based on client tier or contract value

**What types of comments work for agency clients:**
* **SaaS clients** — Detailed comparison comments, feature-specific recommendations, "I switched from X to [Client] because..." stories
* **E-commerce clients** — Product experience comments, unboxing/review style, "I've tried several [products] and [Client] is the best for..." 
* **Service clients** — Personal recommendation style, specific details about the experience, location mentions

**Budget management:**
* Each plan includes credits ($50 Starter, $200 Growth, $300 Enterprise)
* Track credit spend per client using [Transaction History](https://crowdreply.io/dashboard?settings=transaction-history)
* **Top up as needed for high-activity usage**

**Task types by client need:**
* **New clients** — Focus on comments (build initial presence) + upvotes (boost to top positions)
* **Established clients** — Mix of comments on new threads + upvotes on existing comments + occasional new threads
* **Competitive niches** — Heavier upvote investment to outrank competitor comments
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#### How all three work together for agency operations

Here's the loop you run for each client:

**Week 1 — Setup:**
1. Create the client's brand with their domain and competitors
2. Add 10-15 industry-specific prompts
3. Set up 10-15 keywords for Social Listening
4. Review the initial [Overview](https://crowdreply.io/overview) dashboard — baseline visibility score

**Week 2-4 — Active engagement:**
1. **AI Search** reveals which prompts the client is missing from → these are your priorities
2. **Citations** shows which Reddit threads AI models cite → engage on these first (highest ROI)
3. **Social Listening** surfaces additional threads (Ranked for proven impact, New for first-mover) → engage on the best ones
4. **Engagement Engine** posts 5-10 comments per client per week + upvotes on the best-performing comments

**Monthly client report:**
1. Visibility Score: "Your visibility went from 12% to 28% this month"
2. Competitor Ranking: "You've moved from #5 to #3 behind [Competitor A] and [Competitor B]"
3. Engagement: "We posted X comments across Y threads, with Z total upvotes"
4. Citations: "Your brand now appears in X citation sources, up from Y last month"

This gives clients a clear, measurable ROI narrative that justifies ongoing investment.
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#### Getting started as an agency

**Recommended plan:**
* **Growth ($299/mo)** — 3 client brands, 50 prompts, 50 keywords, $200 in credits, API access
* **Enterprise ($499+/mo)** — 10+ client brands, unlimited keywords, custom credits, ideal for larger agencies

**API access (Growth and Enterprise):**
If you want to automate or integrate CrowdReply into your agency workflows, the API lets you programmatically create tasks, track results, and pull data into your own reporting dashboards.