> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.crowdreply.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to use the CrowdReply AI Agent

> Use the CrowdReply **AI Agent** to ask questions about your brands, visibility, tasks, and account data without leaving the dashboard.

#### What you can do

The AI Agent can help you:

* Check **AI search visibility** and how your score is moving
* Review **social listening** mentions and tracked keywords
* See **task status** and recent platform activity
* Look up **credits, billing, and plan limits**
* Run **actions you approve first** (such as creating tasks or pausing prompts) when you confirm the cost

#### Plan access

The **AI Agent** is included on all plans (Starter, Growth, and Enterprise) with **MCP + API access**.

You need an **active subscription** before you can chat.

**Team members** invited to a subscribed workspace can use it too. Switch to your **team profile**, pick one of their brands, then open the AI Agent.

If you do not see the **AI Agent** tab, check that your subscription is active from [Account Settings → Billing → Explore plans](https://crowdreply.io/assistant?settings=billing).

![](https://storage.crisp.chat/users/helpdesk/website/-/c/2/0/0/c200ede911846000/image_1l10403.png =857xauto)

#### How to use it

1. In the left sidebar, switch from **Dashboard** to **AI Agent**.
2. Click **New chat** to start fresh, or open a recent chat under **Recents**.
3. Type your question in **How can I help you today?** and press **Enter** to send. Use **Shift+Enter** for a new line.


**Team members:** Select a **brand** in the top bar before you send your first message.

#### Tips while you chat

* Try the topic pills (**AI Search**, **SEO Growth**, **Account**, **Cleanup**) for example prompts.
* When an action costs credits, a confirmation popup shows the **estimated cost**. Approve or decline before anything runs.
* Rename, delete, or **copy conversation** from the **⋯** menu on a chat under **Recents** in the sidebar.
* Rename, delete, or **copy conversation** for the open chat from the **∨** menu next to the chat title at the top left.
* Press **Cmd+K** (Mac) or **Ctrl+K** (Windows) to focus the message box from anywhere on the page.
* If you see **Conversation limit reached**, click **Start new chat**. Your other chats stay saved.

#### Good to know

* The AI Agent can make mistakes. Double-check important answers before you act on them.
* Each chat is tied to the **brand** you had selected when you started it. Switch brands? Start a new chat.
* Credit-based actions use your balance the same way they do elsewhere in CrowdReply.

#### FAQs

**Is the AI Agent the same as MCP?**
No. The AI Agent lives inside CrowdReply. MCP connects external tools like Claude or Cursor to your account. See the MCP setup guide if you want that.

**Can teammates use the AI Agent?**
Yes, if the workspace owner has an active subscription. Teammates must switch to the **team profile** and select a brand before chatting.

**Why can I see the tab but not send messages?**
You may be on a team profile without a brand selected, or your subscription may have lapsed. Pick a brand or renew your plan from **Account Settings** → **Billing**.

#### Related articles

* [How to connect CrowdReply MCP](https://crowdreply.crisp.help/en/article/how-to-connect-crowdreply-mcp-pbaidg/)
* [CrowdReply's Pricing Plans Explained](https://crowdreply.crisp.help/en/article/crowdreplys-pricing-plans-explained-1ohl9c1/)
* [How to Invite Team Members and Manage Access](https://crowdreply.crisp.help/en/article/how-to-invite-team-members-and-manage-access-v6nrjh/)