> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.crowdreply.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What are credits and how do they work?

Credits are CrowdReply's currency for engagement tasks. Every time you post a comment, reply, or thread, credits are deducted from your balance.
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#### How credits work

Your credit balance is shown in your dashboard. When you create an engagement task, the cost is deducted from your balance at the time of submission.

**What uses credits:**
* **Comment tasks** — Posting a new comment on a Reddit thread
* **Reply tasks** — Replying to an existing comment on a thread
* **Thread tasks** — Creating a new Reddit thread in a subreddit
* **Upvote orders** — Ordering upvotes for a comment or thread

Each task type has a different credit cost. The exact cost is shown before you confirm the task in the [Add Task](https://crowdreply.io/add-task) flow.
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#### Where credits come from

**Monthly plan credits**

Every subscription plan includes monthly credits:

| Plan | Monthly credits included |
| ---- |
| **Starter** ($99/mo) | $50 in credits |
| **Growth** ($299/mo) | $200 in credits |
| **Enterprise** ($499+/mo) | $300 in credits |

These credits are added to your balance automatically at the start of each billing cycle.

**Additional top-ups**

Need more credits? You can purchase additional top-ups at any time from the [Billing](https://crowdreply.io/billing) page:
* $200 top-up
* $500 top-up
* $1,000 top-up
* $2,000+ top-up

Top-up credits are added to your balance immediately.
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#### Do credits expire?

**No.** Unused credits never expire and roll over from month to month.

If you get $50 in credits from your Starter plan in Month 1 and don't use them, they carry over. In Month 2, you receive another $50 — giving you $100 total.

This applies to both plan credits and top-up credits.
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#### Refunds on credits

In some cases, credits are refunded back to your balance:

* **Automod removals** — If your comment is instantly removed by a subreddit's automod, you are NOT charged (the task shows as "Automod Removed")
* **Comment removals** — A 75% refund is available if you check and request it within 72 hours of the comment being posted
* **Cancelled tasks** — Tasks cancelled before they're assigned may be fully refunded

See the [refund policy](https://crowdreply.crisp.help/en/article/what-is-your-refund-policy-1nw3d5g/) article for full details.
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