> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.crowdreply.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What is your refund policy?

> https://crowdreply.io/legal/refund-policy

Here's how our refund policy works 👇

### Automatic credit returns

We return credits automatically in these cases:

* **Automod removals:** If your comment or thread is removed by Reddit's auto moderation system shortly after posting, you will not be charged. The task is marked accordingly, and credits are returned to your account.
* **Unfulfilled tasks:** If a task was submitted but not completed or assigned within our processing window, you will not be charged. You can resubmit the task or use your credits for a new one.
* **Cancelled tasks:** If a task is cancelled before it is posted (by our team due to fulfillment limitations), no credits are deducted.

### Subscription Plan Refund Policy

* ✅ **Full refund** if requested within 7 days and no credits have been used.
* 💰 **Partial refund** if credits were partially used, you'll be refunded the subscription fee minus the credits consumed (e.g., $99 plan with $20 credits used = $79 refund).
* 🚫 **No refund** after 30 days or if all included credits have been consumed.

### Free Trial Conversion

* ✅ **Full refund** if your trial converted to a paid plan and you didn't intend to continue then contact support within 7 days (provided no credits were used after conversion).
* 💰 **Partial refund** if credits were used after conversion then subscription fee minus credits consumed.

### Top-up Credits

* 🚫 Additional credit top-ups are **non-refundable** once purchased.

### For Comments and Replies:

* 💰 **75% refund** if the removal is checked within **3 days (72 hours)** of being posted.
→ Make sure to **manually click the refund button** within 72 hours.

* 🚫 **No refund** if upvotes are detected. ([Learn more: How to send drip-feed upvotes)](https://crowdreply.crisp.help/en/article/adding-upvotes-to-a-new-comment-on-an-old-thread-pluisx/)
* 🚫 **No refund** for niches like **IPTV** or **affiliate marketing** in general.
* 🚫 **No refund** if the comment, thread, or reply was **edited later**, regardless of removal time.
* ✅ **100% refund** if the issue was **our fault** (wrong URL, subreddit, or content).

### For Threads:

* 💰 100% Refund if removed by a moderator **within 24 hours** of posting.
* 🚫 No refund after that period.


### **How to Request a Refund for Tasks**

You can request a refund directly from your Task Tracking page:
👉 [https://crowdreply.io/tasks](https://crowdreply.io/tasks)

Enter your task ID in the search bar and scroll to the right side of the table to locate the 'Refund' button. Click the button and we'll automatically refund the amount.

![](https://storage.crisp.chat/users/helpdesk/website/-/c/2/0/0/c200ede911846000/screenshot-2026-03-23-at-32357_1v8mwfn.png)

![](https://storage.crisp.chat/users/helpdesk/website/-/c/2/0/0/c200ede911846000/screenshot-2026-03-23-at-32553_2p48hu.png)