How to select AI models for a brand

Choose which AI models CrowdReply tracks for each brand. Your selection controls which platforms run your prompts and feed your visibility data.

Grok is available on the Enterprise plan only. On lower plans it appears locked with an upgrade prompt.

Start the brand creation flow from Account Settings → Your Brand → Add brand, or from the brand selector in the sidebar → Add brand.
Complete Step 1 (brand name and website) and Step 2 (competitors).
On Step 3: Select AI models, click the models you want to track.
Select at least 1 model, then click Continue.
Finish Step 4 (prompts) and click Activate brand.

Open Account Settings → Your Brand.
Select the brand you want to update.
Scroll to Select AI models.
Click a model chip to select or deselect it. The counter shows how many you have selected vs your plan limit (for example, 2/2).
Click Save changes in the top bar.

When you try to add more models than your plan allows, CrowdReply shows Unlock More AI Models. You can:

Click Upgrade plan to open Billing and move to a higher tier, or
Click Manage models, deselect a model you no longer need, then select a different one.

Each brand has its own model selection. Changing models for one brand does not affect your other brands.
Only the workspace owner can change AI models in Brand settings. Team members with Editor or Viewer access can view the brand but cannot save model changes.
Deselecting a model stops new tracking on that platform for the brand. Your dashboard filter (Model Selector on Overview) only shows models currently selected for the active brand.
If you downgrade your plan, CrowdReply may pause models that exceed your new limit. Upgrade again or adjust your selection in Brand settings to restore tracking.

Updated on: 28/08/2026

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